Service

A partner.
Not a tool vendor.

With Converve you get more than software: you get a team that supports your event from the first configuration to live support. Personal, experienced, and at no extra cost.

✓ Dedicated contact for every event✓ Real-time support on site & remote✓ Made & hosted in Germany

Talk to your team

What "service" means to us

Four promises, in every package.

Personal support is not a premium tier at Converve, it's the standard. On average, our team members have been with us for 8.5 years, so you work with experienced, dedicated contacts.

Dedicated account manager

A dedicated contact for every event, included, no extra cost. One person who knows your event.

Onboarding & configuration

We set up the platform hands-on for your format: categories, matching logic, branding.

Real-time support during the event

During the event we're reachable by phone and chat, and on site on request. Around the clock.

Custom feature development

Whatever your event format needs, we build it. In-house developers instead of "sorry, that's not possible".

"The platform works well for our B2B workshops and is user-friendly to use both from the admin and the user side. Converve has demonstrated a strong understanding of our needs, including implementing specific adjustments required for our event format. This collaborative and solution-oriented approach has contributed to another successful edition of the Norwegian Travel Workshop." — Siri Tallaksen, Senior Consultant Tourism, Innovation Norway

Years of experience with B2B events

0.5

Years average tenure on the team

Events supported

Dedicated contact per event

How we work with you

Every phase thought through, from idea to follow-up.

A Converve event is more than matchmaking. The timeline counts down to the event day: we guide you through every phase and are there for you by phone, email or on site at any time.

Project start

Contract & project planning

We start with the project planning sheet and define goals, participant categories and matching logic together.
13 weeks before

Event website & setup

We set up the event website, branding and platform completely for your format.
12 weeks before

Registration & marketing

Registration opens, email campaigns launch, and attendees build out their profiles.
10 weeks before

Monitoring & support

Reminders, follow-ups and updates are running. We resolve support requests and keep an eye on everything.
6 weeks before

Matchmaking & meetings

Meeting requests start coming in, preliminary agendas take shape, and the networking gains momentum.
Event day

Your event, live

We're right there with you: live support by phone, chat or directly on site. Around the clock.
After the event

Follow-up & evaluation

Contact lists, NPS, meeting matrix and reporting, so you can measure success and make your next event even better.

Still have questions about the process? Talk to us →

Security & data protection

Data sovereignty made in Germany.

As a German GmbH, Converve is subject to the GDPR and the German BDSG. Your participant data is never shared with third parties, and hosted exclusively in Germany on request.